Dynamics 365 products all provide general data production regulation (GDPR) compliance with top-tier security and data governance. For those in the market for a complete business package, here is likely some helpful overlap between the two types of modules.Īll these modules integrate with virtually all the other products in the Microsoft ecosystem, furthering collaborative possibilities (for example, integration with OneNote and OneDrive allow you to share and work together on documents). The remaining six modules fall under the category of enterprise resource planning (ERP), talent (for HR), finance and operation, retail, mixed reality, business central (for SMBs), and artificial Intelligence (for sales, customer service, and market insight). The platform contains 11 core modules, or "apps," including five of the CRM-type: sales, customer service, field service, project service automation, and marketing. It's based on the Microsoft Azure cloud computing ecosystem (note: an on-premise solution is also available if you so choose). Microsoft Dynamics 365 is a comprehensive business suite of tools, built to handle pretty much every work process imaginable.
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With that in mind, how can you determine which of the two platforms is better suited for you? Read on to find out the differences between Microsoft Dynamics and Salesforce, as well as the pros and cons of each in this crm software comparison.
On the surface, they might look fairly similar. Both have paid add-ons and flexible pricing plans so that users can customize the platform's functionality for their distinct business needs. Microsoft Dynamic 365 has a smaller market share, but definitely not insignificant-it's between 3-4%, putting the company in fifth place among all CRM vendors overall.īoth CRM systems offer a comprehensive suite of work tools. Today, Salesforce holds a commanding 19%+ share of the CRM market. Both vendors offer 'legacy' software products that have been built up over many years the first version of Microsoft Dynamics was released back in 2001, while Salesforce got its start in 1999. The former is backed by one of the top 5 most valuable companies globally, and the latter owns a 1,070-foot office tower that helps define the skyline of San Francisco. In the world of CRM, Microsoft Dynamics 365 and Salesforce are veritable superpowers. Microsoft Dynamics vs Salesforce: What is the difference?
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